Business Website Advice

Pitiful customer service can cancel out even the best website efforts. Recent first hand experience drives home the point.  Keep the customer happy with the basics. Be prompt, polite, willing to help, cop no pouty attitudes. One industry, two different businesses. One loser, one winner.

The Loser.

1. General stuffing around
2. arrogant disregard for my time
3. a receptionist with a huffy attitude. 

I put in some extra effort. Rather than phone in my request, I went into the showroom to arrange a call out and quotation.  Made the appointment.  Day arrived, no show. And, another.  It was down hill from there.  Questions were answered rather casually, with a she’ll be right attitude that did not engender confidance.

The lesson. The buyers has just one experience (in this case, buying a kitchen backsplash)  so it’s a novel situation and a costly exercise we’ll be living with for several years to come.  The provider has done this a thousand times and isn’t concerned with the unimportant questions and concerns the buyer has.

The deal breaker was the receptionist’s impatience when asked for clarification on the quote. They lost my $3000+ purchase.

The sad part, one of their workers expressed worry that the construction slow down could impact their business.  Hey man, start in the office!

The winning company. Winston Glass - Whangarei exceeded my expectations. 

1.  politeness
2.  consideration, ringing before the appointment time saying they would be 20 min late. Great!
3.  suggestions for options we didn’t know about that would make the outcome all the better.
4. and a price savings of $300. Golly.

Textbook top class. I’m happy to recommend Winstone Glass - Whangrei to anyone wanting a quality product and a first rate customer experience.  Cheers Winstone Glass.

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